Before an order enters processing, cancellation is free and returns all charges. Contact support immediately when your plans change.
Cancellation Timeline
Order Placed: 0–5 Minutes
Before the processing queue: cancellation with a full refund.
Processing: 5–30 Minutes
Preparation has started. Cancellation is limited; contact support.
Documents Prepared: 30+ Minutes
After document generation, use the Return or Refund Policy rather than cancellation.
Delivered: 5+ Minutes Digital / 3–7 Days Physical
After digital delivery or physical shipment, refer to the Return and Refund policies. These are estimates; the processing stage of your order determines the available options.
How to Cancel Your Order
1. Contact Support
Send your request promptly by email to support@internationaldriversservices.com or call +44 7546 417559.
2. Identify the Order
Supply the order number and the email used for the order.
3. Receive Confirmation
Support acknowledges the request and provides a status update within 15 minutes. An order that has not entered processing is then cancelled.
Refund Information
Before Processing
A 100% refund includes all add-ons and expedited processing fees.
During Processing
Cancellation may be possible with a partial refund, typically 50–75%, depending on the stage reached.
After Delivery
Cancellation is unavailable. Post-delivery eligibility is governed by the Return and Refund policies.
Special Circumstances
Duplicate Orders
Contact support immediately to cancel the duplicate and receive a full refund.
Order Errors
Incorrect email, country or other details may be corrected, or the order may be cancelled and processed again.
Unauthorised Charges
Notify both IDS and the payment provider promptly. IDS investigates and refunds where warranted.
Frequently Asked Questions
How fast must I act?
Orders typically enter processing in 5–30 minutes. Request cancellation immediately.
Are fees lost?
Before processing, all charges, including add-ons and processing fees, are refunded.
What if digital delivery has arrived?
Cancellation ends at delivery; a refund may still be available under the Refund Policy.
Can I cancel and reorder?
Support may cancel and recreate the order with corrected information.
How long does the refund take?
Cancellation refunds normally process within 24 hours; bank credit may take another 3–5 business days.
What if support cannot be reached?
Try another available support channel. Support is available 24/7.
Need to Cancel Your Order?
Contact support@internationaldriversservices.com or +44 7546 417559 immediately so the processing stage can be checked.
