Shipping Policy

Order and Application Processing

After we receive all required documents, applications and orders are processed within 24 hours. Orders with Urgent Processing are processed within 5 minutes. Once your application is approved, we send your digital driving documentation to you by email.

Printed Driving Documentation

Printed orders are fulfilled within two business days. Following dispatch, we send your tracking number within five business days, Monday through Friday.

Transit time depends on the destination. The estimates below come from the shipping providers and may change; they are not guaranteed arrival dates.

We email the relevant FedEx or postal tracking link so you can follow your shipment. For shipment updates after dispatch, contact the carrier first. Our visibility is limited once the parcel leaves the warehouse, although our support team can assist with shipping questions.

Import Duties and Taxes

Your local authorities may apply customs duties, VAT or other import taxes. IDS does not collect these charges; the buyer is responsible for paying them. Contact our support team if you need assistance.

Missed Deliveries

Every shipment includes a tracking number. IDS cannot accept responsibility for a missed delivery caused by an incorrect address, invalid contact information, refusal to receive the parcel, or another circumstance outside our control that prevents the carrier from delivering.

Change of Address

An address change may be possible in some cases and carries a $29 administration fee. After an order has been completed, changing the delivery address is usually no longer possible. Contact support as soon as you notice an error.