A clear process for returning printed documentation
Return Overview
Printed items may be returned within 30 days of delivery.
Standard return shipping is free.
Eligible refunds are processed within 5–10 business days after inspection.
Return Process
1. Initiate Your Return
Contact support@internationaldriversservices.com or +44 7546 417559 within 30 days after delivery. Provide the order number and reason.
2. Receive Return Authorisation
Within 24 hours, support emails a Return Authorisation (RA) number. Include it with your parcel.
3. Send the Item Back
Pack the printed booklet securely, preferably in its original packaging. Place the RA number on the package exterior and use the prepaid label sent by support.
4. Inspection
After receipt, the item is checked to establish its condition. Inspection normally takes 3–5 business days.
5. Refund
Approved refunds go to the original payment method, normally within 5–10 business days after inspection.
Return Eligibility
Eligible Items
Original-condition printed booklets; defective or damaged items; items that differ from the order description; unopened or unused items.
Excluded Items
Digital files after delivery; items returned after 30 days; items showing misuse or damage beyond normal wear; returns missing an RA number or suitable packaging.
Special Cases
Damaged or Defective Items
Contact support promptly with photographs. A free replacement or full refund is normally offered.
Lost or Stolen After Delivery
A replacement may be available for a small fee. Ask support for the applicable replacement price.
International Returns
Standard international return mail is free. An expedited return is paid by the customer.
Frequently Asked Questions
Can digital documents be returned?
Digital delivery is non-refundable under this Return Policy. Errors in a digital document are corrected without charge.
Must I use the prepaid label?
Yes. Use the supplied label and authorisation; unauthorised returns may be declined.
When will the credit appear?
Processing normally takes 5–10 business days after receipt and inspection; the bank may need another 3–5 business days.
What if the RA email is missing?
Check spam after 24 hours and contact support.
What about third-party purchases?
This policy covers direct IDS purchases. Return a third-party purchase through that seller.
Need Help with Your Return?
Support is available 24/7. Email support@internationaldriversservices.com or call +44 7546 417559.
