Refund Policy

✓ 30-Day Money-Back Guarantee

We offer a 30-day satisfaction guarantee. If you are dissatisfied with your driving documentation, you can request your money back within 30 days of purchase. The eligibility conditions below apply.

Refund Eligibility

Your request must satisfy all applicable conditions below.

Timing Requirements

Submit your request no later than 30 days after purchase.
Requests received beyond that period are not eligible under this guarantee.

Digital Documentation

The document must not have been downloaded.
It must not have been viewed or otherwise accessed.
It must not have been used for driving or travel.

Printed Documentation

The item must not have been dispatched to you.
If dispatch has already occurred, return shipping charges apply.
The document must remain unused and in its original condition.
It must not have been used for travel or driving.

Non-Refundable Circumstances

A digital document has been downloaded or accessed.
The document has been used for driving or travel.
The document has been printed or physically modified.
The request arrives more than 30 days after purchase.
The customer placed the order in error.
The customer changes their mind after using the service.
The customer placed duplicate orders, subject to the pre-processing exception below.

How to Request a Refund

Step 1: Contact Customer Support

Email support@internationaldriversservices.com with the subject Refund Request — [Your Order Number]. Include:

Your full name and order number
The email address used to purchase
Your purchase date
The reason for requesting a refund

Step 2: Supply Supporting Information

Depending on the request, we may ask for an image of the order-confirmation email, evidence that a digital document was not downloaded, photographs of an unopened printed package, or other relevant supporting information.

Step 3: Review of Your Request

Our support team reviews refund requests within 2–3 business days. We notify you by email whether the request is approved or declined.

Step 4: Returning Your Payment

After approval, we initiate the refund immediately to the payment method used for the purchase. The processing and receipt estimates appear below.

Refund Timeline

Send Your Request
Email your request as soon as possible.
Review: 2–3 Business Days
We assess your request and supporting information.
Decision Notification: 1 Business Day
We email the approval or refusal decision.
Refund Processing: 5–10 Business Days
The refund is processed through the original payment method.
Account Receipt: 10–15 Business Days
The refund becomes visible in your bank or card account.

Partial Refunds

A partial refund may apply in these cases:

Printed returns: Return shipping costs are deducted from the refund.
Partly used services: The refund reflects the portion of the service already used.
Discounted purchases: The refund is based on the amount actually paid.

Exchange Policy

If your document is defective or incorrect, contact us within seven days of receipt and provide photographs or a description of the issue. We send a replacement immediately at no additional charge, pay the replacement shipping costs, and provide expedited delivery without an extra fee.

Special Circumstances

Lost or Damaged Shipments

For printed documentation lost or damaged during transit, we provide a free replacement. Supply your tracking details and, for damage, photographs of the affected package.

Duplicate Orders

Contact us immediately if you placed the same order twice. Before processing begins, we can cancel the duplicate and refund its full price.

Billing Errors

Once an incorrect charge or repeated payment is verified, we refund the overcharged amount immediately.

Frequently Asked Questions

Can I request a refund after using the document?

No. The 30-day guarantee applies to unused documentation; travel or driving use makes the document ineligible.

When will my refund arrive?

Processing takes 5–10 business days after approval. Your bank may need another 5–10 business days before the credit appears.

Can I apply after the 30-day period?

Requests must arrive within 30 days of purchase to qualify for this guarantee.

How do I return a printed document?

Ask support for return instructions. Printed documents can be returned for a refund, with return shipping deducted.

What happens if my parcel is lost?

If a printed document is lost or damaged in transit, you may request a free replacement or a full refund.

Need Help?

Contact IDS for questions about this policy or to request a refund.

support@internationaldriversservices.com +44 7546 417559

Support availability: 24/7
Average response: 2–3 hours during business hours